It is very easy to get support.
Submit a Request
After buying SCOOSP, you should receive your Login Informations for http://support.scoosp.com.
On the top right, you can "submit a Reqeust"
Customers are allowed to submit a Request, during an active Maintenance.
View your Requests
To view the Status of your Request, click on "My activities" on the top right
You can also use our public Forum to get in touch with us and the community.
Link to public Community: http://support.scoosp.com/hc/communities/public/Topics
Is there a Feature you hardly miss at SCOOSP, give us a hint here: Feature Request